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Assign Request


Assign a request

URL
https://sdpondemand.manageengine.com/api/json/request/REQUEST_ID

Method
HTTP POST

API description
Assigns a request to a technician in the ServiceDesk Plus On-Demand application

Parameters to be passed
authtoken, scope, OPERATION_NAME (value is ASSIGN_REQUEST), INPUT_DATA

Sample INPUT_DATA:

{
   "operation": {
      "Details": {
         "TECHNICIANID": "2000000070001"
         "GROUPID": "2000000070001"
      }
   }
}

Note : To get the Technician and Group Ids, call the API to get the Technician Groups.

Sample Request:

curl -d 
"scope=sdpodapi&authtoken=b3aed9bb15835ea8a7aec7559b565204
&OPERATION_NAME=ASSIGN_REQUEST&INPUT_DATA=
{operation: {Details: {TECHNICIANID: 2000000070001,GROUPID: 2000000070001}}}" 
https://sdpondemand.manageengine.com/api/json/request/10


Sample Response:

{
   "operation": {
      "name": "ASSIGN_REQUEST",
      "result": {
         "status": "Success",
         "message": "Request assigned successfully"
      }
   }
}




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