Get Request Fields

Get Request Fields

URL
https://sdpondemand.manageengine.com/api/json/request/REQUEST_ID/fields

Method
HTTP POST

API description
Retrieves all the fields of a request and their allowed values based on whatever fields available in the corresponding Request's Template.

Parameters to be passed
authtoken, scope, OPERATION_NAME (value is GET_REQUEST_FIELDS)

Sample Request:

curl -d "scope=sdpodapi&authtoken=67a93350adf65dbd01f816408d43ad41
&OPERATION_NAME=GET_REQUEST_FIELDS" 
https://sdpondemand.manageengine.com/api/json/request/10/fields

Sample Response:

{
   "operation":{
      "name":"GET_REQUEST_FIELDS",
      "result":{
         "status":"Success",
         "message":"Request fields retrieved successfully"
      },
      "Details":[
         {
            "DISPLAYNAME":"Requested by",
            "NAME":"REQUESTER",
            "VALUE":"Chris Cullen",
         },
         {
            "DISPLAYNAME":"Email Address",
            "NAME":"REQUESTEREMAIL",
            "VALUE":"chris.cullen@zillum.com",
         },
         {
            "NAME":"CC",
            "VALUE":"howard.stern@zillum.com"
         },
         {
            "DISPLAYNAME":"Subject",
            "NAME":"SUBJECT",
            "VALUE":"test",
         },
         {
            "NAME":"TEMPLATEID",
            "VALUE":"2000000007401"
         },
         {
            "DISPLAYNAME":"Request Type",
            "NAME":"REQUESTTYPE",
            "VALUE":"",
            "ALLOWED VALUES":"Incident,Request For Information,Service Request"
         },
         {
            "DISPLAYNAME":"Impact",
            "NAME":"IMPACT",
            "VALUE":"",
            "ALLOWED VALUES":"Affects Business,Affects Department,Affects Group,Affects User"
         },
         {
            "DISPLAYNAME":"Status",
            "NAME":"STATUS",
            "VALUE":"Closed",
            "ALLOWED VALUES":"Closed,On Hold,Open,Resolved"
         },
         {
            "DISPLAYNAME":"Impact Details",
            "NAME":"IMPACTDETAILS",
            "VALUE":"",
         },
         {
            "DISPLAYNAME":"Mode",
            "NAME":"MODE",
            "VALUE":"",
            "ALLOWED VALUES":"E-Mail,Phone Call,Web Form"
         },
         {
            "DISPLAYNAME":"Urgency",
            "NAME":"URGENCY",
            "VALUE":"",
            "ALLOWED VALUES":"High,Low,Normal,Urgent"
         },
         {
            "DISPLAYNAME":"Level",
            "NAME":"LEVEL",
            "VALUE":"",
            "ALLOWED VALUES":"Tier 1,Tier 2,Tier 3,Tier 4"
         },
         {
            "DISPLAYNAME":"Priority",
            "NAME":"PRIORITY",
            "VALUE":"",
            "ALLOWED VALUES":"High,Low,Medium,Normal"
         },
         {
            "DISPLAYNAME":"Category",
            "NAME":"CATEGORY",
            "VALUE":"",
            "ALLOWED VALUES":"Desktop Hardware,General,Internet,Network,Software,Switches,Telephone,User Administration"
         },
         {
            "DISPLAYNAME":"Group",
            "NAME":"GROUP",
            "VALUE":"Hardware Problems",
            "ALLOWED VALUES":"Hardware Problems,Network,Printer Problems"
         },
         {
            "DISPLAYNAME":"Sub Category",
            "NAME":"SUBCATEGORY",
            "VALUE":"",
         },
         {
            "DISPLAYNAME":"Technician",
            "NAME":"TECHNICIAN",
            "VALUE":"srivatsanp",
            "ALLOWED VALUES":"srivatsanp+test1,srivatsanp"
         },
         {
            "DISPLAYNAME":"Item",
            "NAME":"ITEM",
            "VALUE":"",
         },         
         {
            "DISPLAYNAME":"Created By",
            "NAME":"CREATEDBY",
            "VALUE":"srivatsanp",
         },
         {
            "DISPLAYNAME":"Department",
            "NAME":"DEPARTMENT",
            "VALUE":"",
         },
         {
            "DISPLAYNAME":"SLA",
            "NAME":"SLA",
            "VALUE":"",
         },
         {
            "DISPLAYNAME":"Template",
            "NAME":"REQUESTTEMPLATE",
            "VALUE":"Default Request",
         },
         {
            "DISPLAYNAME":"Created Date",
            "NAME":"CREATEDTIME",
            "VALUE":"1368171663606",
         },
         {
            "DISPLAYNAME":"DueBy Date",
            "NAME":"DUEBYTIME",
            "VALUE":"-1",
         },
         {
            "DISPLAYNAME":"Completed Date",
            "NAME":"COMPLETEDTIME",
            "VALUE":"1368435689962",
         },
         {
            "DISPLAYNAME":"Time Spent",
            "NAME":"TIMESPENTONREQ",
            "VALUE":"10hrs 20min",
         }
      ]
   }
}