Assign Requests
URL
https://sdpondemand.manageengine.com/api/json/request
Method
HTTP POST
API description
Assigns multiple requests to a technician in the ServiceDesk Plus On-Demand application
Parameters to be passed
authtoken, scope, OPERATION_NAME (value is ASSIGN_REQUESTS), ID (Request IDs that are to be assigned. This parameter can be present multiple times) and INPUT_DATA
)
Sample Input Data:
{
"operation": {
"Details": {
"TECHNICIANID": "2000000070001"
"GROUPID": "2000000070001"
}
}
}
Note : To get the Technician and Group Ids, call the API to get the Technician Groups.
Sample Request:
curl -d
"scope=sdpodapi&authtoken=b3aed9bb15835ea8a7aec7559b565204
&OPERATION_NAME=ASSIGN_REQUESTS&ID=3&ID=4&INPUT_DATA=
{operation: {Details: {TECHNICIANID: 2000000070001,GROUPID: 2000000070001}}}"
https://sdpondemand.manageengine.com/api/json/request
Sample Response:
{
"operation": {
"name": "ASSIGN_REQUESTS",
"result": {
"status": "Success",
"message": "Requests assigned successfully"
}
}
}