Pick Up Requests
URL
https://sdpondemand.manageengine.com/api/json/request
Method
HTTP POST
API description
Allows a technician to pick up multiple requests in the ServiceDesk Plus On-Demand application.
Parameters to be passed
authtoken, scope, OPERATION_NAME (value is PICKUP_REQUESTS), ID (Request IDs that are to be picked
Sample Request:
curl -d
"scope=sdpodapi&authtoken=b3aed9bb15835ea8a7aec7559b565204
&OPERATION_NAME=PICKUP_REQUESTS&ID=3&ID=4"
https://sdpondemand.manageengine.com/api/json/request
Sample Response:
{
"operation": {
"name": "PICKUP_REQUESTS",
"result": {
"status": "Success",
"message": "Requests picked up successfully"
}
}
}