Pickup Request

Pick up a request

URL
https://sdpondemand.manageengine.com/api/json/request/REQUEST_ID

Method
HTTP POST

API description
Allows a technician to pick up a request in the ServiceDesk Plus On-Demand application.

Parameters to be passed
authtoken, scope, OPERATION_NAME (value is PICKUP_REQUEST )

Sample Request:

curl -d 
"scope=sdpodapi&authtoken=b3aed9bb15835ea8a7aec7559b565204
&OPERATION_NAME=PICKUP_REQUEST" 
https://sdpondemand.manageengine.com/api/json/request/10

Sample Response:

{
   "operation": {
      "name": "PICKUP_REQUEST",
      "result": {
         "status": "Success",
         "message": "Request picked up successfully"
      }
   }
}