Reply to Request

Reply to a request

URL
https://sdpondemand.manageengine.com/api/json/request/REQUEST_ID

Method
HTTP POST

API description
Allows a technician to send a reply for a request in the ServiceDesk Plus On-Demand application

Parameters to be passed
authtoken, scope, OPERATION_NAME (value is REPLY_REQUEST), INPUT_DATA

Sample INPUT_DATA:

{
   "operation": {
      "Details": {
         "TO": "Howard.Stern@zohocorp.com" ,       
         "CC": "Chris.Cullen@zohocorp.com" ,
         "SUBJECT": "Subject" ,
         "DESCRIPTION": "Desc"
      }
   }
}

Sample Request:

"curl -d  
scope=sdpodapi&authtoken=b3aed9bb15835ea8a7aec7559b565204
&OPERATION_NAME=REPLY_REQUEST&INPUT_DATA=
{operation: {Details: {TO: Howard.Stern@zohocorp.com ,
CC: Chris.Cullen@zohocorp.com ,SUBJECT: Subject ,DESCRIPTION: Desc}}}"  
https://sdpondemand.manageengine.com/api/json/request/10

Sample Response:

{
   "operation": {
      "name": "REPLY_REQUEST",
      "result": {
         "status": "Success",
         "message": "Request replied successfully"
      }
   }
}