View Request

View a request

URL
https://sdpondemand.manageengine.com/api/json/request/REQUEST_ID

Method
HTTP POST

API description
Retrieves and displays a request in the ServiceDesk Plus On-Demand application

Parameters to be passed
authtoken, scope, OPERATION_NAME (value is GET_REQUEST)

Sample Request:

curl -d "scope=sdpodapi&authtoken=67a93350adf65dbd01f816408d43ad41
&OPERATION_NAME=GET_REQUEST" 
https://sdpondemand.manageengine.com/api/json/request/10

Sample Response:

{
   "operation": {
      "name": "GET_REQUEST",
      "result": {
         "status": "Success",
         "message": "Request details fetched successfully."
      },
      "Details": {
         "WORKORDERID": "10",
         "REQUESTER": "Howard Stern",
         "CREATEDBY": "Chris Cullen",
         "CREATEDTIME": "1348491035960",
         "DUEBYTIME": "1348491035960",
         "RESPONDEDTIME": "",
         "COMPLETEDTIME": "",
         "SHORTDESCRIPTION": "Mail Server is down",
         "TIMESPENTONREQ": "0hrs 0min",
         "SUBJECT": "Subject of the request",
         "TEMPLATE": "Default Request",
         "MODE": "",
         "SLA": "High SLA",
         "ASSET": "",
         "DEPARTMENT": "",
         "SITE": "Not in any site",
         "CATEGORY": "",
         "SUBCATEGORY": "",
         "ITEM": "",
         "TECHNICIAN": "tech1",
         "STATUS": "Open",
         "PRIORITY": "High",
         "LEVEL": "Tier 1",
         "IMPACT": "Affects User",
         "URGENCY": "Low",
         "IMPACT DETAILS": "",
         "REQUESTTYPE": "",
         "GROUP": "",         
         "EMAILS_TO_NOTIFY" : "howard.stern@zillum.com",      
         "UDF_CHAR1": "Custom field1 value",
         "UDF_LONG1": "1000",
      }
   }
}